Refund and Return Policy for Flexisonali Furniture & Decor

Effective Date: January 7, 2025

At Flexisonali Furniture & Decor, located at 323 Mount Olive Church Rd, Kirksey, Kentucky, we strive to offer our customers high-quality furniture and decor products. We want you to be completely satisfied with your purchase, but we understand that sometimes returns may be necessary. Whether the product doesn’t meet your expectations, doesn’t fit, or you simply changed your mind, our Refund and Return Policy ensures a smooth process for returning items and receiving refunds.

This policy explains how to return an item and how we handle refunds and exchanges. By purchasing from Flexisonali Furniture & Decor, you agree to the terms and conditions outlined in this policy.

1. Return Policy

We accept returns within 30 days from the date of delivery for most products. To ensure the return is processed smoothly, the following conditions must be met:

  • Condition of Items: The item must be unused, undamaged, and in its original packaging with all tags and accessories.
  • Returnable Items: Furniture pieces and decor items are eligible for return, excluding personalized, custom-made items, and those marked as final sale.
  • Non-returnable Items: Custom furniture, personalized items, or products marked as final sale cannot be returned.

2. How to Return an Item

To begin a return, please follow these steps:

  1. Contact Us: Within 30 days of receiving your order, please reach out to our customer service team at (270) 345-2812 or via email at info@flexisonali.com. Include your order number and a brief reason for the return.

  2. Return Authorization: After approval, you will receive instructions and a return authorization.

  3. Proper Packaging: Carefully package the item to avoid any damage during the return shipment. The item should be returned in its original packaging with all included parts.

  4. Return Address: Send the item back to:

    Flexisonali Furniture & Decor
    323 Mount Olive Church Rd
    Kirksey, Kentucky
    Phone Number: (270) 345-2812

  5. Processing Time: Once we receive the returned item, it will be processed within 7-10 business days.

3. Refund Policy

After the returned item has been inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method.

  • Refund Processing Time: Refunds may take up to 7 business days to be processed and appear in your account.
  • Shipping Fees: Shipping costs are non-refundable. Customers are responsible for return shipping unless the return is due to defective or incorrect items.

4. Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately (within 7 days) with photos of the damage or defect. We will assist you by offering either a replacement or a full refund at no additional cost to you.

  • Return Shipping for Damaged Items: We will cover the return shipping fees for defective or incorrect items.

5. Exchanges

Currently, we do not offer direct exchanges. If you need to exchange an item, please return the original item for a refund and place a new order for the desired product.

6. Final Sale Items

The following items are final sale and cannot be returned or refunded:

  • Custom-made or personalized furniture.
  • Items specifically marked as final sale during purchase.

7. Contact Us

If you have any questions or need assistance with your return, please don’t hesitate to contact us: